Ozwin Privacy Policy

1.Who We Are

Ozwin ("we", "us", "our") operates the online casino and sportsbook platform available at ozwin.top. This Privacy Policy applies to all users of the Ozwin website, mobile application, and any related services. When we refer to "you" or "the player", we mean any individual who accesses or uses the Ozwin platform, whether as a registered account holder or as a visitor.

Ozwin is the data controller for the personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how Ozwin handles your data, you can contact us at [email protected] at any time.

This Privacy Policy should be read alongside the Ozwin Terms and Conditions, which govern your use of the platform. Both documents together form the complete agreement between you and Ozwin regarding your account and your data.

2.Data We Collect

Ozwin collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and from third parties such as payment processors and identity verification services. The table below summarises the main categories of data we collect and the source of each.

Ozwin does not collect special category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes. We do not collect data about your social media profiles or browsing activity outside the Ozwin platform.

3.How We Use Your Data

Ozwin uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The main purposes for which Ozwin processes your personal data are:

• Account management: To create and maintain your Ozwin account, verify your identity, and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals, verify payment methods, and maintain accurate transaction records.
• Legal compliance: To comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and any other applicable legal obligations.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, and other prohibited activities on the platform.
• Platform improvement: To analyse how players use the platform and identify areas for improvement in game selection, user experience, and performance.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, so that appropriate support can be offered.
• Marketing: To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive marketing communications.

Ozwin uses automated decision-making in limited circumstances, primarily for fraud detection and responsible gaming monitoring. If an automated decision significantly affects your account — such as a temporary suspension triggered by fraud detection — you have the right to request a manual review by contacting [email protected].

4.Legal Basis for Processing

Ozwin processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance: Processing that is necessary to provide the Ozwin service to you under the Terms and Conditions you agreed to when registering — for example, processing deposits and withdrawals.
• Legal obligation: Processing that is required by law — for example, KYC verification and AML record-keeping obligations.
• Legitimate interests: Processing that is necessary for Ozwin's legitimate business interests, provided those interests are not overridden by your rights — for example, fraud prevention and platform security.
• Consent: Processing that is based on your explicit consent — for example, sending marketing emails. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5.Data Sharing

Ozwin does not sell your personal data to any third party. We share your data only where it is necessary to deliver the Ozwin service, comply with legal obligations, or protect the security of the platform. The categories of third parties with whom Ozwin may share your data are:

• Payment processors: bKash, Nagad, Rocket, and cryptocurrency payment gateways receive the minimum data required to process your transactions.
• Identity verification providers: Third-party KYC services receive your identity documents and verification data to confirm your identity and age.
• Fraud prevention services: Automated fraud detection systems may receive technical and usage data to identify suspicious activity.
• Game providers: Software providers whose games are available on the Ozwin platform may receive anonymised usage data for game performance monitoring.
• Regulatory and law enforcement authorities: Ozwin will disclose personal data to competent authorities when required to do so by law, court order, or regulatory obligation.
• Professional advisers: Lawyers, auditors, and accountants who provide services to Ozwin may access personal data on a need-to-know basis under strict confidentiality obligations.

All third parties who receive personal data from Ozwin are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the one for which it was shared.

6.Cookies and Tracking

Ozwin uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file stored on your device when you visit the Ozwin website. Cookies do not contain your personal information directly, but they may be linked to your account or device.

The main types of cookies Ozwin uses are:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session. These cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform so we can improve the user experience. Data collected is aggregated and anonymised.
• Preference cookies: Used to remember your settings and preferences, such as language and display options.
• Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Ozwin platform, but some features may not function as intended. Ozwin does not use third-party advertising cookies or cross-site tracking technologies.

7.Data Security

Ozwin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS 1.3 encryption for all data in transit between your device and Ozwin servers.
• AES-256 encryption for sensitive data stored at rest on Ozwin servers.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent security professionals.
• Strict access controls ensuring that only authorised Ozwin staff can access personal data, and only on a need-to-know basis.
• Automated monitoring systems that detect and alert on unusual access patterns or potential security incidents.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Ozwin will notify you and relevant authorities as required by applicable law. You can help protect your account by using a strong, unique password and enabling two-factor authentication.

8.Data Retention

Ozwin retains your personal data for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable law. The general retention periods Ozwin applies are:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, to comply with AML and KYC regulatory requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years after the end of the business relationship.
• Support communications: Retained for three years from the date of the last communication.
• Analytics data: Retained in anonymised form indefinitely for platform improvement purposes.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your data before the end of the retention period, Ozwin will delete all data that is not subject to a legal retention obligation and will inform you of any data that must be retained and the reason why.

9.Your Rights

As a player on the Ozwin platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. Ozwin will respond to all requests within 30 days.

• Right of access: You can request a copy of the personal data Ozwin holds about you, along with information about how it is being used.
• Right to rectification: You can request that inaccurate or incomplete personal data be corrected. You can also update most of your account information directly from your account settings.
• Right to erasure: You can request that Ozwin delete your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
• Right to restrict processing: You can request that Ozwin restrict the processing of your data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You can object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

10.Children's Privacy

The Ozwin platform is strictly for adults aged 18 and over. Ozwin does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered an account or provided personal data to Ozwin, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data without delay.

Ozwin uses age verification as part of the registration process and during KYC to prevent minors from accessing the platform. If age verification cannot be completed satisfactorily, the account will be suspended until verification is resolved.

11.Changes to This Policy

Ozwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date. For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect.

Your continued use of the Ozwin platform after a Privacy Policy update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed. If you do not agree with an updated policy, you should stop using the platform and contact support to close your account.

12.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Ozwin handles your personal data, please get in touch with our support team:

For information about the rules governing your Ozwin account, please read our Terms and Conditions. For responsible gaming support and tools, visit our Responsible Gaming page.